In ServiceNow IRM, in which policy state can reviewers either send the policy back to draft or forward it by requesting approval?

• A. Retired
• B. Published
• C. Awaiting Approval
• D. Review

Answer: (D)

In ServiceNow IRM, the stage where reviewers can both push changes back to draft and initiate the next step by requesting approval is the Review state. This phase is all about collaborative evaluation and refinement: reviewers examine the policy, raise issues or gaps, and decide whether changes are needed. If edits are required, they can send the policy back to draft for revision. If everything looks good, they can forward it by requesting approval to move the policy into the formal approval workflow.

Other states aren’t designed for this dual action. Retired means the policy is no longer active or editable. Published means the policy is live and typically not being edited. Awaiting Approval means the policy is already in the queue for an approver’s decision, not in a collaborative draft-and-resubmit phase.