Which of the following should be directly involved in GRC implementations?

• A. ServiceNow platform experts
• B. Board of directors
• C. Chief Executive
• D. CMDB process owner

Answer: (A)

In GRC implementations, the hands-on configuration of the GRC tools within the platform is essential. ServiceNow platform experts bring the technical know-how to tailor the GRC module to the organization’s risk taxonomy, policies, and control framework. They design and implement risk and control records, define scoring and workflows, set up attestations and remediation tasks, and build dashboards and reports. They also wire in data from CMDB and other sources, ensure proper roles and access controls, and automate evidence collection and audits. Without this deep platform expertise, the GRC setup can be misconfigured, leading to inaccurate risk data and ineffective controls.

While governance leaders like the board or CEO provide sponsorship and oversight, and a CMDB owner focuses on data quality for assets, the direct work of implementing the GRC functionality rests with ServiceNow platform experts who can translate policy into a working, integrated system.