Which role is directly involved in GRC implementations?

• A. Board of Directors
• B. Chief Executive
• C. ServiceNow Platform Experts
• D. HR Analysts

Answer: (C)

GRC implementations hinge on hands-on configuration of the risk and compliance platform to mirror an organization’s governance processes. ServiceNow Platform Experts bring the technical know-how to tailor the GRC modules—policy management, risk management, compliance, and audit—to the specific needs of the business. They set up risk registers and control libraries, define scoring and remediation workflows, create dashboards and reports, integrate data sources, automate attestations, and enforce appropriate access controls. This direct setup work is why they are the ones most closely involved in the implementation.

Leadership roles like the Board of Directors or the Chief Executive provide strategic sponsorship and governance, but they don’t perform the platform configuration. HR Analysts contribute domain knowledge about people policies and controls, but the implementation itself is handled by those who specialize in configuring the GRC tool.