Which ServiceNow role can manually move a Control record into the Monitor state?

• A. Control owner
• B. System admin
• C. Process owner
• D. Compliance manager

Answer: (B)

Moving a Control record into Monitor is a privileged action tied to who can perform state transitions on governance records. The System Admin role provides unrestricted access to modify records and execute state changes, including transitions that may bypass standard workflow constraints. This level of access is necessary to manually move the Control into Monitor, ensuring the action is auditable and controlled.

Other roles, such as Control owner, Process owner, or Compliance manager, have scoped permissions relevant to their responsibilities and typically can manage tasks within their domain but not override the overall workflow to force a Monitor state.